Help & knowledge base

Plain answers, plainly written.

Set up your Circle, run the daily check-in, use the Family Map, connect Getwello to Claude or Home Assistant. If you can't find what you need, email us.

Browse by topic

Every article, organised.

10 topics, 52 articles in total. Click any chip above to jump straight to a section.

Getting started

3 articles

Set up your Circle, invite the family, get going in five minutes.

The daily check-in

2 articles

How the one-button check-in works, and what happens if a day is missed.

Visit calendar

2 articles

Adding visits, day and week views, and how gap detection works.

Family Map

3 articles

Turn the map on, add Places like Home and the GP, manage who sees what.

Notifications & emails

2 articles

Every alert and email Getwello sends, and when to expect them.

Roles & permissions

1 article

What each role can see and do: Coordinator, Support Member, Check-in Member.

Account & access

2 articles

Sign in, reset your password, change your email, accessibility settings.

Billing & subscription

3 articles

Pricing, payment methods, free month codes, cancellation.

Troubleshooting

3 articles

Common hiccups and how to sort them out quickly.

Developer API, MCP and webhooks

New31 articles

Plug Getwello into Claude, Home Assistant, smart speakers and your own automations. Step by step.

Email us

Talk to a real person.

We're a small UK team and we read every email. We aim to reply within one working day. No bots, no ticket-system runaround.

hello@getwello.co.uk
Already a customer?

Open a ticket from inside the app.

Coordinators can submit support tickets from the in-app support page. We can see your Circle context, which makes it faster to help.

Open the app →